Rold Gl. Kro - The Dog Inn ApS

Hobrovej 11
9510 Arden
TLF: +4598561700

MAIL: info@roldglkro.dk
CVR: 42536873

 

 

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Payment

Rold Gl. Kro – The Dog Inn ApS accepts online payments with Visa/Dankort, Mastercard, MobilePay Online, and ApplePay.

Payment will only be deducted from your account once the physical item has been dispatched or the virtual product has been created unless otherwise agreed or stated in your order.

 

Reservation of amount
When using a payment card, whether debit or credit, the transaction amount will be reserved. This amount remains reserved until the webshop has processed and dispatched your order. Once the order is dispatched, the money will be withdrawn from your account. The reservation period depends on the product/service.

 

Authorisation on debit cards
For debit cards, you will see the reserved amount on your account, and your available balance will reflect the deduction. If you or the webshop cancel the order, the webshop cannot withdraw the funds, but the reservation will still apply for a period. Please note that only your bank (or card issuer) can remove the reservation.

 

Authorisation on credit cards
The funds will only be withdrawn from your account and appear in your transaction overview once the webshop processes and charges payment for your order.

All prices on the website include VAT.

The website uses the following currency for pricing:
Denmark – Danish Kroner (DKK).

 

Rold Gl. Kro – The Dog Inn ApS uses a secure payment server that encrypts all information with the SSL protocol, ensuring that your data is secure and cannot be read by unauthorised parties.

 

The website of Rold Gl. Kro – The Dog Inn ApS also uses SSL encryption.

 

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Right of withdrawal

You have a 14-day full return right on items purchased via the website unless otherwise agreed or stated in your order.

 

The 14-day period begins on the day the order is delivered.

You are responsible for any return costs.

 

Requests to exercise the right of withdrawal must be made no later than 14 days after delivery and must reach us no later than 14 days after we have been informed of your decision to withdraw.

 

Requests to use the right of withdrawal should be sent via email to info@roldglkro.dk. The message must clearly state your intention to withdraw.

 

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Complaints Policy

Any complaints regarding defects or deficiencies must be reported to Rold Gl. Kro – The Dog Inn ApS within a reasonable time after they are discovered.

 

For complaints, please contact us at:

Rold Gl. Kro – The Dog Inn ApS
Hobrovej 11

 

Phone: +45 9856 1700
Email: info@roldglkro.dk

 

 

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Customer & Privacy Policy

We do not resell or disclose your personal information to third parties. Your data is only stored in our customer database. You may request deletion of your data at any time.

 

To enter into an agreement with Rold Gl. Kro – The Dog Inn ApS, we require the following information:

• Name
• Address
• Phone number
• Email address

We register your personal information solely for the purpose of delivering your order.

Personal information is stored by Rold Gl. Kro – The Dog Inn ApS for up to five years, after which it is deleted.

 

When collecting personal information via our website, we ensure that this is done with your explicit consent, so you are always informed about the type of data collected and the reason for collection.

 

The director and employees of Rold Gl. Kro – The Dog Inn ApS have access to the information registered about you.

 

The data controller for Rold Gl. Kro – The Dog Inn ApS is Jørgen Bak Rasmussen.

 

We do not store or transmit customer information in an encrypted format.

 

As a registered customer with Rold Gl. Kro – The Dog Inn ApS, you have the right to object to data registration and access the information stored about you. These rights are granted under the Data Protection Act, and inquiries should be directed to info@roldglkro.dk.

 

Cookies
Our website, www.roldglkro.dk, uses cookies to optimise its functionality and enhance your browsing experience.

 

You can delete cookies from your device at any time. Please refer to our Webshop Cookies and Privacy Policy for guidance.

 

Log statistics
We use log statistics on https://www.roldglkro.dk. This system collects information that provides a statistical overview of the number of visitors, their origins, and exit pages on our website.

 

Log statistics are solely used to optimise the website of Rold Gl. Kro – The Dog Inn ApS.

 

Consumer protection

Read more about your consumer protection rights when making purchases through a Swedbank payment solution [here].

 

Complaint procedures

Any complaint should first be attempted to be resolved with Rold Gl. Kro.

 

If a dispute cannot be resolved directly with the inn, a complaint can be submitted to Nævnenes Hus, Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg, via the Complaint Portal for Nævnenes Hus. The mediation team will attempt to resolve the dispute, and if no solution is found, the complaint can be referred to the Consumer Complaints Board.

 

Generally, a complaint is only valid if the disputed product or service has cost at least 1.110 DKK and at most 100.000 DKK. For complaints regarding clothing and footwear, the minimum price is typically 720 DKK. These limits may change. A fee applies for submitting a complaint.

 

The European Commission’s Online Dispute Resolution platform can also be used for submitting complaints. This is particularly relevant if you are an EU resident outside Denmark. Complaints can be submitted here:
http://ec.europa.eu/odr

 

When submitting a complaint, you must provide our email address: info@roldglkro.dk.